Registration of the Reward in the name of a Participant under 18 years of age may be commited only by parents/guardians/trustees, with written consent to write off the Miles from the minor participant's account.

The Reward may be received only by the Aeroflot Bonus Participant and only upon presentation of an identity document. The Reward recipient cannot be replaced.

The processing term of the order up to 3 working days then the Reward will be transferred to the delivery service. Delivery of the Reward by courier service is carried out up to 30 calendar days (depending on the region of delivery). Exact date and time of courier delivery is coordinated with the Participant in addition.
Rewards delivery is carried out only in the territory of the Russian Federation. In case you refused receiving the Reward or if the delivery service could not deliver the Reward because of the recipient within 7 days, the miles used on registration of the Reward do not come back. If the personal data of the Participant (surname, first name) in the presented identity card differ from those specified in the order, the courier service may refuse to receive the Reward. About all personal data changes please notify PJSC Aeroflot in accordance with the procedure established by the Aeroflot Bonus Program Rules. We pay your attention that delivery of Rewards in hotels, the airports, railway and bus stations is not made. At execution of the order it is necessary to specify the contact phone number registered in the territory of the Russian Federation.
The chosen option of delivery of the Reward will be added to a total amount of the order in miles. When receiving you need to check a trade dress of the Reward.
Delivery periods:
Moscow and near Moscow area
Delivery is carried out in the range from 8:00 till 21:00. The staff of support service of LLC PROMRESURS will contact you and will stipulate the day suitable for you and an interval of delivery time.
Standard delivery across Moscow and the Moscow region is made daily.
Other cities of Russia
Delivery period to regions is defined by remoteness from Moscow, approximately it makes from 3 working days.
Return of the Reward:
Return of the Reward is possible only on condition of receiving it in the damaged, incomplete or faulty look (manufacturing defect). The refusal of the Reward for other reasons is impossible, and miles are not subject to return.
If at the time of delivery of the Reward by the courier you found out that the delivered Reward of inadequate quality, please, report about it to the courier.
In case you have found Reward shortcomings within 7 calendar days after receiving the Reward, and such shortcomings have arisen not through your fault that is confirmed with the conclusion of the service center authorized by the producer of Goods, then it has to be necessary for you:
1. Call to support service Aeroflot Bonus with request for implementation of return of miles by phone +7 (495) 223-55-55 or 8 (800) 444-55-55;
2. Send to support service Aeroflot Bonus the scanned copies:

• act of delivery-acceptance of the Reward;
• the conclusion of the service center authorized by the producer;
• application for return of the Reward.

3. After receiving confirmation from the Aeroflot Bonus support service for the return of miles, send the original conclusion of the authorized service center to the address of the partner LLC PROMRESURS: 143930, Russian Federation, Moscow region, Balashikha, Razinskoye shosse, 69, office 136.
4. To expect return of miles. Miles are subject to return into the account in the program within 30 calendar days from the date of receipt by the partner of originals of the conclusion of the service center and the application for return of the Reward.
Return of miles for the returned Rewards without preliminary confirmation by support service Aeroflot Bonus is impossible.

Partner: LLC PROMRESURS
INN: 9721074460
KPP: 772101001
OGRN: 1197746055627
Address: 109202, Moscow, inner territory of Nizhegorodsky Municipal District, 2-Ya Karacharovskaya St., house 1, building 1, premises 33/1
Operating hours: In accordance with MiliMarket’s operating hours