The Reward may be received only by the Aeroflot Bonus Participant and only upon presentation of an identity document. The Reward recipient cannot be replaced.

Registration of the Reward in the name of a Participant under 18 years of age may be commited only by parents/guardians/trustees, with written consent to write off the Miles from the minor participant's account.

The Reward is provided by the partner Routemark (LLC Routemark).
The order confirmation period is up to 2 working days, then the Award will be transferred to the delivery service. Delivery of the Award by courier service is up to 10 working days for Moscow and the region, St. Petersburg and the region, the Central, Volga, Southern and North Caucasus districts; up to 15 working days for the Ural, North-Western and Siberian districts; up to 25 working days for the Far Eastern District. After the Award is transferred to the transport company, status tracking will be available. The Participant will be notified additionally by the courier service about the exact date and time of delivery.
At execution of the order it is necessary to specify the contact phone number of phone registered in the territory of the Russian Federation. In case you refused receiving the Reward or if the delivery service could not deliver the Reward because of the recipient within 7 days, the miles used on registration of the Reward do not return. If the personal data of the Participant (surname, first name) in the presented identity card differ from those specified in the order, the courier service may refuse to receive the Reward. About all personal data changes please notify PJSC Aeroflot in accordance with the procedure established by the Aeroflot Bonus Program Rules. We pay your attention that delivery of Rewards in hotels, the airports, railway and bus stations is not made. 
Express delivery of orders is carried out:
- delivery across Moscow (within MKAD, including the areas of Mitino, Butovo Northern, Yuzhnoye Butovo, Novokosino, Vykhino-Zhulebino); Mon-Sat: 10:00 - 22:00
- delivery across the Moscow region (no more than 30 kilometers out of borders of MKAD); Mon-Fri: 10:00 - 18:00, Sat: 10:00 - 21:00
- delivery across Russia; Mon-Sat: 10:00 - 18:00
The chosen option of delivery of the Reward will be added to a total amount of the order in miles. When receiving you need to check trade dress of the Reward.
Return of the Reward:
Return of the Reward is possible only on condition of receiving it in the damaged, incomplete or faulty look (manufacturing defect). The refusal of the Reward for other reasons is impossible, and miles are not subject to return.
If at the time of delivery of the Reward by the courier you found out that the delivered Reward of inadequate quality, please, report about it to the courier.
It is necessary for you for implementation of return of miles:
1. To address to support service Aeroflot Bonus with request for implementation of return of miles by phone number 7 (495) 223-55-55 or 8 (800) 444-55-55;
2. To send to support service Aeroflot Bonus the scanned copy of the delivery-acceptance certificate of the Reward;
3. After receiving confirmation from support service Aeroflot Bonus to return of miles to send to the address of the partner Routemark (LLC Routemark): 142116, Moscow region, Podolsk, Lobachev St., 7/3 Warehouse No. 4 original of the delivery-acceptance certificate of the Reward.
4. To expect return of miles. Miles are subject to return into the account in the program within 30 calendar days from the date of receipt by the partner of the original of the delivery-acceptance certificate of the Reward.
Return of miles for the returned Rewards without preliminary confirmation by support service Aeroflot Bonus is impossible.