The Reward may be received only by the Aeroflot Bonus Participant and only upon presentation of an identity document. The Reward recipient cannot be replaced.

Registration of the Reward in the name of a Participant under 18 years of age may be commited only by parents/guardians/trustees, with written consent to write off the Miles from the minor participant's account.

The Reward is provided by the partner of LLC BKR.
The term of processing of the order up to 1 working days then the Reward will be transferred to the delivery service. Delivery of the Reward by courier service is carried out up to 20 working days (depending on the region of delivery). Exact date and time of express delivery is coordinated with the Participant in addition.
Period of storage of the order in Issuing Point is 15 calendar days.
Rewards delivery is carried out only in the territory of the Russian Federation. In case you refused receiving the Reward or if the delivery service could not deliver the Reward because of the recipient within 7 days, the miles used on registration of the Reward do not return. If the personal data of the Participant (surname, first name) in the presented identity card differ from those specified in the order, the courier service may refuse to receive the Reward. About all personal data changes please notify PJSC Aeroflot in accordance with the procedure established by the Aeroflot Bonus Program Rules. We pay your attention that delivery of Rewards in hotels, the airports, railway and bus stations is not made. At execution of the order it is necessary to specify the contact phone number of phone registered in the territory of the Russian Federation.
The chosen option of delivery of the Reward will be added to a total amount of the order in miles. When receiving you need to check trade (external) dress of the Reward.
Delivery periods:
Moscow and near Moscow area
Delivery is carried out in the range from 12:00 till 21:00. The staff of support service of LLC BKR will contact you and will stipulate the day suitable for you and an interval of delivery time.
Standard delivery across Moscow and the Moscow region is made Monday through Saturday. Delivery in Sunday and holidays is possible in coordination with support service of LLC BKR.
Other cities of Russia
Delivery period to regions is defined by remoteness from Moscow, approximately it makes from 2 working days for St. Petersburg and from 5 working days for Vladivostok.
Return of the Reward:
Return of the Reward is possible only on condition of receiving it in the damaged, incomplete or faulty look (manufacturing defect). The refusal of the Reward for other reasons is impossible, and miles are not subject to return.
If at the time of delivery of the Reward by the courier you found out that the delivered Reward of inadequate quality, please, report about it to the courier.
In case you found Reward shortcomings within 7 calendar days after receiving the Reward, and such shortcomings arose not through your fault that has to be confirmed with the conclusion authorized (authorized by the producer of goods) the service center, then it is necessary for you:
1. To address to support service Aeroflot Bonus by phone number +7 (495) 223-55-55 or 8 (800) 444-55-55 with request for implementation of replacement of the Reward or return of miles;
2. To send to support service Aeroflot Bonus the scanned copies:

• delivery-acceptance certificate of the Reward;
• the conclusion of the service center authorized by the producer;

3. After receiving confirmation from support service Aeroflot Bonus needs to be sent to the address of the partner of LLC BKR 129327, Moscow, Menzhinskogo St. 27, build. 1 the original of the conclusion of the authorized service center.
4. To expect return of miles or replacement of the Reward. Miles are subject to return into the account in the program within 30 working days from the date of receipt by the partner of the original of the conclusion of the service center. Terms of replacement of the Reward are coordinated with the partner separately.
We pay your attention that replacement of the Reward or return of miles without preliminary confirmation by support service Aeroflot Bonus is impossible.