The Reward may be received only by the Aeroflot Bonus Participant and only upon presentation of an identity document. The Reward recipient cannot be replaced.

Registration of the Reward in the name of a Participant under 18 years of age may be commited only by parents/guardians/trustees, with written consent to write off the Miles from the minor participant's account.

The Reward is provided by the partner LLC Kolors Group.
The processing term of the order up to 2 working days then the Reward will be transferred to the delivery service. Delivery of the Reward by courier service is carried out up to 10 working days (depending on the region of delivery). Exact date and time of courier delivery is coordinated with the Participant in addition. Delivery to the pick-up points takes from 2 to 4 days. The period of storage of the Prize at the pick-up points is 4 calendar days. The maximum weight of the Prize upon delivery to the pick-up points is 30 kg.
Rewards delivery is carried out only in the territory of the Russian Federation. In case you refused receiving the Reward or if the delivery service could not deliver the Reward because of the recipient within 5 days, the miles used on registration of the Reward do not come back. If the personal data of the Participant (surname, first name) in the presented identity card differ from those specified in the order, the courier service may refuse to receive the Reward. About all personal data changes please notify PJSC Aeroflot in accordance with the procedure established by the Aeroflot Bonus Program Rules. We pay your attention that delivery of Rewards in hotels, the airports, railway and bus stations is not made. At execution of the order it is necessary to specify the contact phone number registered in the territory of the Russian Federation.
Courier delivery of orders is carried out:
- delivery across Moscow (within MKAD, including the Areas of Mitino, Severnoye Butovo, Yuzhnoye Butovo, Novokosino, Vykhino-Zhulebino); Mon-Sat: 10:00 - 22:00
- delivery across the Moscow region (no more than 30 kilometers out of borders of MKAD); Mon-Fri: 10:00 - 18:00, Sat: 10:00 - 21:00
- delivery across Russia; Mon-Sat: 10:00 - 18:00
The chosen option of delivery of the Reward will be added to a total amount of the order in miles. When receiving you need to check a trade dress of the Reward.
Return of the Reward:
Return of the Reward is possible only on condition of receiving it in the damaged, incomplete or faulty look (manufacturing defect). The refusal of the Reward for other reasons is impossible, and miles are not subject to return.
If at the time of delivery of the Reward by the courier you found out that the delivered Reward of inadequate quality, please, report about it to the courier.
In case you have found Reward shortcomings within 7 calendar days after receiving the Reward, and such shortcomings have arisen not through your fault that is confirmed with the conclusion of the service center authorized by the producer of Goods, then it has to be necessary for you:
1. Call to support service Aeroflot Bonus with request for implementation of return of miles by phone +7 (495) 223-55-55 or 8 (800) 444-55-55;
2. Send to support service Aeroflot Bonus the scanned copies:

• act of delivery-acceptance of the Reward;
• the conclusion of the service center authorized by the producer;
• application for return of the Reward.

3. After receiving confirmation from support service Aeroflot Bonus to return of miles, send to the address of the partner LLC Kolors Group: 119071, Moscow, Malaya Kaluzhskaya St., 15, build. 17 original of the conclusion of the service center and application for return of the Reward.
4. To expect return of miles. Miles are subject to return into the account in the program within 30 calendar days from the date of receipt by the partner of originals of the conclusion of the service center and the application for return of the Reward.
Return of miles for the returned Rewards without preliminary confirmation by support service Aeroflot Bonus is impossible.